Business Development University programs, designed specifically for small businesses, are 2-hour courses offered every month through the Tri-City Regional Chamber. A wide variety of topics are covered, such as marketing, customer service, taxes, human resource topics, social media, and more. Business Development University programs are taught by Regional Chamber members who have expertise in their particular field.
May Business Development University
Superior Service: Win Fans and Grow Your Customer Base
How many positive customer experiences does it take to make up for one negative experience? The answer is 12! Increase your business success by uncovering the secrets of outstanding customer service. Whether you are the business owner or front-line staff, everyone is in the business of delivering exceptional customer service. Learn practical ways to enhance your customer experience, and avoid customer service pitfalls, to keep customers loyal in today’s competitive environment.
In this session you will learn:
- Tips to manage customer perceptions to increase customer satisfaction
- How to win repeat business and encourage referrals
- Best practices to help your team manage stressful customer situations
Presented by:Date and Time:
Jeff Morgan, McCurley Integrity Dealerships
Paula Ball, Benton PUD
Thursday, May 28, 2015
1 – 3 pm
Tri-Cities Business & Visitor Center
Bechtel Board Room
$25 Regional Chamber members, $35 Non-members
RSVP by Wednesday, May 27, 2015 online or call 509.736.0510
Light refreshments will be served.