Former Amazon Call Center Transformed into Trauma-Informed Youth Mental Health Space

​A former Amazon call center has been transformed into a warm, welcoming, trauma-informed behavioral health center designed to support youth, families, and healing in the Tri-Cities.

Lutheran Community Services Northwest (LCSNW) invites community members, local leaders, partners, and media representatives to celebrate the official grand opening of LCSNW’s new office at 7011 W. Canal Drive, Suite G in Kennewick during a Ribbon Cutting Ceremony and Open House on Wednesday, August 5. The ribbon cutting ceremony begins at 11:30 AM, followed by building tours and light refreshments until 2:00 PM.

What was once a large call center filled with cubicles has been reimagined as a welcoming space dedicated to youth mental health, family support, and community wellbeing. Providing an additional 10,000 square feet of space to the nonprofit, the building's design incorporates nature-inspired elements, specialized lighting, wider hallways, and improved lines of sight intended to create an environment that promotes safety, comfort, and healing.

“This bigger space means fewer closed doors, shorter wait times, and saying yes to youth and their families more often,” says LCSNW District Director Sharon Gentry. “When we expand our space, we expand our access. And access is one of the most powerful forms of hope we can offer. Mental Health care isn't just about having qualified professionals to do the work; it's about the environment where the care can happen.”

LCSNW began serving clients from the new facility on July 13 and has already welcomed youth and families into the space. Community members attending the August 5 event will have an opportunity to tour the facility, meet members of LCSNW's Executive Leadership Team, and learn about available programs and services. The event is free and open to the public.
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For more information, contact LCSNW Communications Specialist Molly Curtiss at [email protected].