In partnership with
Ask the Experts is a monthly program offered by the Tri-City Regional Chamber that connects business owners and managers with a panel of local industry experts. Topics will range from business basics like marketing and social media, to emerging issues like new laws and legislation, that may impact your business. Following a brief presentation by each expert, attendees will be able to ask questions in exchange for expert advice. This program is open to both members and non-members. Pre-registration is encouraged.

HOW TO DELIVER EXCEPTIONAL CUSTOMER SERVICE

WEDNESDAY, JANUARY 8 • 3:30 - 5 pm
This session of Ask the Experts will focus on revenue generation through the act of providing high-level customer service. Did you know that providing great customer service retains customers, prevents business failure, and reduces employee turnover? This month we’re joined by experts Lynn Ramos from Lineage Logistics and Tyler Russell from the Better Business Bureau to cover internal and external customer service. Those who directly serve customers, as well as those who oversee a customer service team should find benefit in this session.

The Experts

Lynn Ramos
HR Manager
Lineage Logistics
Tyler Russell
Marketplace Manager
BBB NW & Pacific

Calling All Experts:​

The Tri-City Regional Chamber is in search of local experts that are willing to offer their expertise in the following areas:
  • Financial Management
    • E.g. Goals, projections, metrics, controls, reporting, cash management
  • Operations Management
    • E.g. Product/service supply chain, fulfillment, technology & administration
  • Organizational Development
    • E.g. Recruiting, selecting job & personal growth, training, education, succession
  • Revenue Generation
    • E.g. Sales, marketing, project line management, customer relationships

If any of the above topics are areas that you're an expert in, please submit a speaker application by clicking the button below! Experts should expect to be paired with two to three other individuals. 

AN EXCITING NEW OPTION FOR BUSINESS OWNERS:
​THE ALL-ACCESS PASS

One of the most exciting aspects of the Ask the Experts program is the All-Access Pass. The All-Access Pass will provide your business with two key benefits:

Cost Savings:
  • At $99, the All-Access Pass will gain you access to 12 monthly sessions, that equates to a cost of only $8.25 per session – this is a savings of up to $140/year!

Flexibility:
  • The All-Access Pass offers you and your business the flexibility to transfer the pass among staff.
  • For each pass your business purchases, you’re given one seat in 12 monthly sessions. 
Register by clicking the button above or call 509.736.0510.
All-access pass rate is for Regional Chamber members only.
Sessions held in the Bechtel Board Room
7130 W. Grandridge Blvd., Kennewick, WA 99336
Questions? Contact Logan La Pierre at 509.494.3234 or
logan.lapierre@tricityregionalchamber.com