We believe our actions are prudent and timely measures consistent with our commitment to protecting the health, safety and well-being of our employees and customers. Closing our facilities to public access is one of the many steps Benton PUD is taking to make sure we continue to deliver vital electric and broadband services during the COVID-19 pandemic. We will continue to assess the situation and adjust our operations accordingly.
Benton PUD offers several easy and convenient self-service payment options including SmartHub, either online or via the smartphone app and our secure, automated pay-by-phone system. These payment methods can all be accessed from the convenience of your home. Benton PUD also offers a payment drop-box and kiosk at our offices in Kennewick and Prosser.
For assistance with account information, setting up new service or other general inquires please contact Customer Service at (509) 582-2175. As the COVID-19 situation evolves, we will not be assessing late fees for past due balances.
Crews are ready to respond to outages. Continue to report outages 24/7 through our outage line at 1-888-582-2176 or SmartHub.
Benton PUD is monitoring information from the Center for Disease Control and Prevention (CDC) regarding COVID-19 and following federal, state, and local agency recommendations. We are also collaborating with local agencies including the Benton-Franklin Health District. At this time, it is recommended you take the same measures you would to prevent the spread of a cold or the flu by following CDC recommendations such as:
- Stay home when you’re sick
- Cover your coughs and sneezes with a tissue or your sleeve
- Wash your hands often with soap and water
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Clean frequently touched surfaces and objects
- Follow social distancing protocols and avoid people who are sick