Hayden Homes has been honored with the 2020 Avid Benchmark Award for excellence in homebuyer satisfaction. Four of Hayden Homes’ regions including, Central Oregon, I-5 Oregon, Inland Northwest and South Idaho, were recognized for scoring among the top 25 percent of Avid’s nationwide databases on the New Home Move-in Experience survey. In addition, two team members, Community Manager Matthew Schoener and Project Manager James Russell, were recognized with Service Awards for scoring among the top 10 percent of Avid’s nationwide database.
“We are deeply honored to receive these awards,” said Geoff Harris, Customer Experience Director for Hayden Homes. “Our team is passionate about supporting our buyers through their home buying journey and this award is a testament to their dedication of providing the most caring and trusting experience possible.”
Homebuilders throughout the U.S. were honored with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners were chosen based on results received from some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast.
“We are very excited to announce the winners for our Avid Awards this year. The builders we are honoring have shown a dedication to service and quality that far exceeds expectations,” said Zach Buehl, vice president of client success, Avid Ratings. “The recipients should be proud of their accomplishments as all of Avid's customers care deeply about customer experience, but these select few have risen above and beyond the crowd. Avid is proud to bestow honors on each and every winner.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid’s award-winning platform. Every homebuyer survey in Avid’s database is meticulously analyzed to determine each builder’s Avid Index Score, which is evaluated using scores from the total homebuying experience, the willingness to refer, and the actual number of recommendations a buyer has made.
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